Your UX & Service Design Partner
People-First Design for Growth: Experiences that Drive Results.

About
We Believe in the Power of Experience to Transform Businesses.

With 24+ years of experience, we're your partner in crafting exceptional, human-centered experiences that drive engagement and growth.

We've worked with 20/20 on many UX-related projects and consider them an arm's length extension of our team.

They've facilitated workshops and training, conducted product research and testing, and liaisons with our agency and technology partners in support of our marketing team.

20/20 is knowledgeable and reliable, and we will continue working with them!

Paul Paruch

Vice President Digital & Payments,

Atlantic Central

Services
Building better Products & Services through Human-Centered Design.

Research & Discovery
  • Customer & User Insights
  • Competitive Landscape Analysis
  • Experience Mapping & Journey Analysis
Strategy & Planning
  • CX & UX Strategy and Vision
  • Experience Blueprinting
  • Metrics & KPIs
Design & Testing
  • UX & UI Design
  • Interaction Design & Prototyping
  • Usability Testing & Validation
Development & Implementation
  • Full-Stack Development
  • Content Strategy & UX Writing
  • Accessibility & Optimization

Clients
Our Partners in Innovation and Growth.

Provincial Credit Union
Atlantic Central
OMISTA Credit Union
League Data
Dalhousie University
Acadia University
Halifax Grammar School
QEII Foundation
Halifax Regional Municipality
Nova Scotia Health Innovation Hub
City of Burlington
Ontario Government
CultureAlly
WorkInsights
Ecology Action Centre
innerlogic
WOW
Datolite Solutions
CGI
Innovasea
Resulta
Covers
Saltwire
Stanfields
Safi Media
Melissa Pike
Dashboard Marketing
UNUM Health
Digital Nova Scotia
Volta
Talkatoo
Dear Life
Civonus
Swept
Talem AI
Truverus

Work
Experience Design that Drives Results.

Telecommunications

Telecommunications

Enterprise application design, prototyping, usability testing, and development.

Higher Education

Higher Education

UX design, content consulting, and usability testing.

Home Care

Home Care

Mobile app, Admin portal, website refresh, and logo design.

Banking

Banking

Online mortgage pre-approval research and usability study.

Technology Industry Association

Technology Industry Association

UX design training for association member companies.

Veterinary

Veterinary

Dictation SaaS product UX design, team hiring and coaching.

Newspaper Publishing

Newspaper Publishing

Current state UX audit and website redesign.

Business Coaching

Business Coaching

Marketing website design.

Credit Union

Credit Union

Current state UX audit.

Contact
Have a Question or want to Discuss your Project?

Frustrated customers cost you money. We design intuitive, engaging experiences that make it easy for people to do business with you. Contact us to get started.

Jamie Gerrard profile picture

Jamie Gerrard

Principal & Founder,

20/20 Digital

Thanks for sending your message!

What happens next?

1 We'll email you within 24 hours to set up a call to discuss your project goals.

2 Next, we'll email you options for supporting you and your project.

3 Finally, we'll agree on the terms of working together and send over a proposal that includes budget estimates and a timeline.